Help & FAQ

How can we help you?

Find here the most frequently asked questions.

When will my order arrive?

It depends on the chosen shipping company and the responsible party for delivery. We provide a group of shipping managers based in major cities. It generally takes 1 to 3 days for the order to be confirmed.

Is there delivery outside the country?

Currently, the shipping companies we work with only deliver within the country and to a few cities specified on the delivery page.

You can request international delivery from the store team via WhatsApp by providing information about the product's weight and rates for international couriers who are not currently registered with the store.

What if there is a manufacturing defect in the product?

You should read the return policy to understand the conditions for returns and exchanges. In case of a defect in the product, it has been agreed to return it. The shipping value of the company is calculated, and the freight is refunded to the customer. As for the product's value, it is not refunded to the customer according to the return policy.

I wish to order large quantities. Is there a discount?

The store offers a delivery service for large orders, and there is a discount ranging from 10-20% on certain products. You can contact us directly via the contact page to inquire about quantities.